customer service

Return Policy
Exchange Policy
Shipping Rates and Procedures
Order Processing
Sales Tax
Canceling/Modifying an Order
Order Fulfillment
Contact Girl Next Door
Forms of Payment
Rewards Points
Visit Our Friends
RETURN POLICY
If you are not entirely satisfied with your purchase we will gladly accept returns.
Acceptable returns are Items that have not been worn, washed, damaged, or altered in any way. Merchandise must be in original condition. All tags must remain attached.
Returns must be postmarked and prepaid within 14 days of the original ship date.
It is suggested that you send your package insured and tracked, as Girl Next Door is not responsible for missing items or packages.
Returns must be sent to Girl Next Door, 250 W. 2nd Street, Austin, TX 78701
Please include your name, order number, and email address with your return.
Your approved return will not be processed until we have received your original order.
Your original credit card used for purchase will be credited less shipping charges one week following the return approval.
All sale items, underwear/lingerie, jewelry and accessories are a final sale.
EXCHANGE POLICY
If you are not entirely satisfied with your purchase we will gladly accept exchanges.
Acceptable exchanges are Items that have not been worn, washed, damaged, or altered in any way. Merchandise must be in original condition. All tags must remain attached.
Exchanges must be postmarked and prepaid within 14 days of the original ship date.
It is suggested that you send your package insured and tracked, as Girl Next Door is not responsible for missing items or packages.
Returns must be sent to Girl Next Door, 250 W. 2nd Street, Austin, TX 78701
Please include your name, order number, and email address with your exchange.
For exchanges, please provide a complete description of the item desired, including size and color. If the item is unavailable, your account will be credited and you will be contacted via email.
Your approved exchange will not be processed until we have received your original order.
For remaining balances on exchanges your original credit card used for purchase will be credited, less shipping charges one week following the exchange approval.
SHIPPING RATES AND PROCEEDURES
We use UPS for our shipping methods. Girl Next Door will ship anywhere in the United States. For international orders please call 888-GIRLND1 (888-447-5631) or 512-322-0501.
Rates are as follows:
Order total UPS Ground UPS 2nd Day UPS Next Day
0 – 49.99 8 13 20
50.00 – 149.99 Free 15 23
150.00 – 249.99 Free 18 26
250.00 – 500.00 Free 20 29
500.00 or more Free 23 32
ORDER PROCESSING
Orders placed Monday through Friday before 5:00 pm will be processed that day. Orders placed Saturday and Sunday will be processed on the following Monday.
SALES TAX
Sales tax of 8.25% will be applied to all orders shipped to locations in Texas.
CANCELING/MODIFYING AN ORDER
Once your order has been submitted any modifications or cancellations must be made prior the order being processed and shipped. Please email shop@girlnd.com or call toll free: 888-GIRLND1 (888-447-5631) for any change requests.
ORDER FULFILLMENT
Girl Next Door will contact you via email or telephone if the merchandise you have selected is not currently in stock.
CONTACT GIRL NEXT DOOR
Email shop@girlnd.com
Call toll free: 888-GIRLND1 (888-447-5631), In Texas 512-322-0501
Fax: 512-322-0503
By Mail: 250 W. 2nd Street, Austin, TX 78701
FORMS OF PAYMENT
Girl Next Door accepts Visa, MasterCard, American Express and Discover.
REWARDS POINTS
Every customer earns rewards points when they purchase merchandise online at www.girlnd.com. Every $1 spent earns 1 reward point. These points are redeemable on future purchases at www.girlnd.com.
This effectively earns you 10% off every purchase!
Your rewards points will be automatically tracked by GirlND.com and can be reviewed by logging in to your account and clicking on View your girlnd.com rewards points.
This is our way of saying Thank You for being a loyal Girl Next Door customer. Happy shopping!